Return & Refund Policy32
Last updated: August 2, 2026
We want customers to shop with confidence. This policy explains our 30-day return period, return eligibility, shipping costs, exchanges, refunds, and procedures for damaged or defective products.
1. Thirty-Day Return Period
Eligible products may be returned within 30 calendar days after the recorded delivery date.
You must contact us within the 30-day period to request return authorization. Returns sent without prior authorization may be delayed or refused if we cannot identify the order.
2. Return Eligibility
Unless a product arrived damaged, defective, incomplete, or incorrect, an eligible return must:
- Be requested within 30 calendar days of delivery
- Be unused, unworn, and in resalable condition
- Include its original packaging
- Include all manuals, accessories, components, and promotional items
- Include proof of purchase or a valid order number
- Have no damage caused by misuse, alteration, neglect, incorrect installation, or unauthorized repair
You may open the shipping package and reasonably inspect the product. Use beyond what is reasonably necessary to inspect it may affect eligibility for a change-of-mind return.
3. Non-Returnable Products
For health, safety, legal, or product-integrity reasons, the following products may not be returned unless they arrive damaged, defective, incomplete, incorrect, or applicable law requires otherwise:
- Perishable goods, food, and beverages
- Opened personal-care, hygiene, beauty, or intimate products
- Hazardous materials, flammable liquids, gases, and regulated products
- Customized, personalized, or made-to-order products
- Gift cards and downloadable or digital products
- Products clearly marked “final sale” before purchase
- Products missing serial numbers or essential components
- Products damaged by misuse, accidents, neglect, or unauthorized modification
Any product-specific return restriction will be displayed on the applicable product page before purchase.
4. How to Request a Return
Contact customer support and provide:
- Your full name
- Order number
- Email address used at checkout
- Product name and quantity
- Reason for the return
- Photographs or videos if the product is damaged, defective, incomplete, or incorrect
After reviewing your request, we will provide:
- Return authorization
- Packaging instructions
- The applicable return address
- A prepaid return label, if applicable
Do not return merchandise to the address on the original package unless customer support confirms it in writing.
5. Return Shipping Costs
Damaged, defective, incorrect, or incomplete products
If we confirm that a product arrived damaged, defective, incorrect, incomplete, or materially different from its description, we will provide a prepaid return label or reimburse reasonable return-shipping costs authorized in advance.
Change-of-mind returns
If you return an eligible product because you changed your mind, ordered the wrong item, or no longer want it, you are responsible for the return-shipping cost. Change-of-mind return shipping is not refundable.
Use a trackable shipping service for customer-arranged returns. We are not responsible for a returned package lost before reaching the authorized return location.
6. Restocking Fees
We do not charge a restocking fee for eligible products returned according to this policy.
A return may be rejected or qualify for a reduced refund where permitted by law if it is used, incomplete, damaged, or materially different from its original condition. We will explain any proposed deduction before processing the refund.
7. Return Packaging
Pack the product securely and include all original components, manuals, and accessories. Follow the instructions provided with the return authorization.
Do not place a shipping label directly on retail packaging unless instructed. Damage caused by inadequate return packaging may affect refund eligibility where permitted by law.
8. Return Inspection
After receiving a return, we will inspect it to confirm:
- The product matches the authorized order
- The return was requested within the applicable period
- Required components and accessories are included
- The product meets the applicable condition requirements
- Any reported defect or damage can be verified
We will notify you when the return is approved or if additional information is needed.
9. Refund Processing
Approved refunds are issued to the original payment method.
We normally process an approved refund within five business days after completing the return inspection. Your bank, card issuer, or payment provider may require an additional 3–10 business days to post the credit.
Original standard shipping charges will be refunded when required by law or when an entire order is returned because of our verified error. Expedited or optional shipping fees are generally non-refundable unless the purchased service was not provided.
10. Partial Refunds
Where permitted by law, a partial refund may apply if a returned product:
- Is missing components, manuals, or accessories
- Shows use beyond reasonable inspection
- Was damaged for reasons unrelated to our error
- Is returned in materially different condition
- Included a promotional item that was not returned
We will explain any proposed deduction before completing the refund.
11. Exchanges
Contact us within 30 calendar days of delivery to request an exchange. Exchanges are subject to return eligibility and product availability.
If a replacement is unavailable, we may issue a refund to the original payment method. Any price difference or applicable shipping charge will be disclosed before the exchange is completed.
12. Damaged or Defective Products
Inspect your order promptly after delivery. If a product arrives damaged or defective, contact us as soon as possible and provide photographs or videos showing:
- The affected product
- The shipping box
- The USPS shipping label
- The damage or defect
- All items received in the package
Keep the product and original packaging until we provide instructions. Depending on the circumstances, we may offer repair, replacement, prepaid return, or refund.
13. Incorrect or Missing Items
If your order contains an incorrect product or is missing an item, contact us promptly.
After verification, we will send the correct or missing product or issue an appropriate refund at no additional cost.
14. Lost Packages
Our orders are delivered by USPS. If a package appears lost or tracking has stopped updating, contact us with your order number and USPS tracking number.
We will assist with the carrier investigation. If the package is confirmed lost, we will provide an appropriate replacement or refund.
15. Order Cancellations
Contact us immediately if you wish to cancel an order. We will make reasonable efforts to stop fulfillment, but cancellation cannot be guaranteed after processing or shipment begins.
Approved cancellations will be refunded to the original payment method. If the order has shipped, it must be handled through the return process.
16. Refused or Undeliverable Packages
If USPS returns an order because it was refused, unclaimed, or sent to an incorrect or incomplete customer-provided address, we will contact you about the available options.
Additional shipping charges may apply to customer-requested reshipment. If a refund is requested, actual shipping costs may be deducted where permitted by law. Any charge or deduction will be disclosed before processing.
No deduction will apply if the return resulted from our error or applicable law prohibits it.
17. Late or Missing Refunds
If an approved refund has not appeared:
- Check the original payment account.
- Contact your card issuer, bank, or payment provider.
- Allow the provider’s stated posting period.
- Contact us if the refund remains missing.
We can confirm whether the refund was submitted and provide available transaction information.
18. Five-Year Limited Warranty
Eligible products may be covered by a five-year limited warranty against qualifying defects in materials or workmanship.
Claims submitted after the 30-day return period are handled under our separate Warranty Policy. Warranty eligibility, exclusions, claim requirements, and available remedies may differ from this return policy.
The warranty does not restrict consumer rights that cannot legally be excluded.
19. Consumer Rights
This policy supplements applicable consumer-protection rights. Nothing in this policy excludes or restricts a right that cannot legally be waived.
20. Contact Us
Customer support is available 24 hours a day, seven days a week, including Saturdays and Sundays.
Phone: +1 (626) 614-0454
Email: maddogdan084.4@gmail.com
Business and Shipping Address:
824 E Broadway
San Gabriel, CA 91776
United States
Contact us before returning merchandise or visiting this address. Our customer-support team will provide the applicable return address and instructions. Walk-in returns may require prior confirmation.